At Causeway Hotels, we want to give every guest that stays with us the peace of mind to know their health and wellbeing is our very top priority and know that Causeway Cares.
We take standards for hygiene very seriously and are taking additional steps to ensure the safety of our team members and guests.
In collaboration with the Australian Department of Health, Victorian State Government Health Directives and Accommodation Industry Guidelines, our processes are continually evolving to ensure the utmost safety for our guests and our team, whilst retaining the warm and genuine service levels you have come to know and recognize us for. As we continue to bring our unique location amongst the heart of Melbourne’s eclectic laneways to life, we do so with safety and your wellbeing at our core.
All Causeway team members, from Room Attendants to Guest Services Agents, to the Executive team have undertaken additional training in cleaning and infection control to learn best practices for maintaining a safe and healthy hotel environment.
Our team members all wear PPE. Guest Service Agents are all smiles behind their masks, with partitions at the front desk providing an extra level of precaution. Our Room Attendants wear masks and gloves while cleaning guest rooms; even the Maintenance team wear masks and gloves, with sanitiser added to their toolboxes.
On top of our regular rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms, after a guest departs and before the next arrives, with particular attention paid to hard and high touch surfaces and reduction of furnishings.
Our Room Attendants use specially formulated products from EcoLab, focussing on all bathroom surfaces, including tiles, taps, toilets and vanity, moving onto guest room surfaces, including bedside tables, desks, chairs, lamps, switches, remotes, door handles, in-room safe and mini bar. Strict laundering and sanitising procedures are in place for linens and towels.
Guest rooms are thoroughly inspected and triple checked to ensure our exacting standards have been met, before being rested for 24 hours prior to the next check-in
We have reconfigured common spaces, rearranged and removed furniture, and installed signage to assist with social distancing. Hand sanitiser stations have been set up throughout the hotel including the Reception desk and lift lobbies. High touch surfaces are regularly disinfected, including the Reception desk, lift buttons, door handles and rooms keys - to name a few.
Wherever possible, as much information as possible is being collected before check-in, to reduce your time at the desk. During check-in, contactless temperature checks and health declarations are now standard.
We have also set up Express check-out with contactless key drops, and follow up contact by our team emailing guests documentation after their stay.
Clear partitions have been installed at the Reception desk for added protection during check-in and check-out.
BEHIND THE SCENES
Density limits are in place for all staff areas to maintain social distancing in our back of house. Our team are frequently sanitising high touch surfaces throughout the day, such as desks, keyboards, phones, EFTPOS machines and keys. Sanitiser stations are set up in all areas throughout the hotel.
Back of house areas are benefiting from the increased frequency of cleaning and disinfecting, with particular focus on high touch areas, including entrances, lockers, storage rooms and offices.
Before working, our team members undergo a temperature and health check, to ensure they are fit to work.
All team members have attended, completed and been certified by the Australian Department of Health in Infection Control Training for COVID-19.
Causeway Hotels did not participate in any quarantine or return traveller programs and has remained outbreak free.
OUR CANCELLATION POLICY
In response to changing conditions, Causeway Hotels is committed to ensuring our guest experience flexibility during these challenging times.
Causeway Hotels are implementing the following policies:
For guests with existing reservations for future arrival dates up to 31 December 2020, including reservations with prepaid rates that are typically more restrictive, we will allow full changes or cancellation without charge up to 24 hours prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for future arrival dates, including reservations with prepaid rates, between today and 31 December 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel agencies are advised to contact their booking provider for information on their policies and any changes to reservations or travel.
Please contact us if you have questions or require additional information about our preventive measures and protocols. Causeway Hotels continues to be committed to the health, wellness and safety of all our team members and guests.
For the most updated and detailed information, please refer to DHHS .