FAQ
What are the check-in and check-out times?
Check-in is available from 2pm on the day of arrival and check-out is by 10am on the day of departure.
If you do require early check-in or late check-out, please contact the hotel directly for availability.
Do you have parking?
The Hotel offers discounted parking for our guests at two handy locations:
• Wilson Galleria Car Park at 131 Elizabeth Street operates daily during set hours and costs AUD$25.00 per 24 hours, with the entry ticket validated at the Hotel's Reception. For those staying longer than 48 hours, a single use exit ticket is available for AUD$55.00 and can be purchased from the Hotel's Reception.
• Wilson 180 Russell Street operates 24/7 and costs AUD$16.00 per 24 hours, with a Follow-on Ticket provided at the Hotel's Reception.
If you would like any further information on either of these car parks please contact the Hotel.
How do I get to the hotel from the airport?
Taxis are the quickest way to travel from the Airport to our location. A taxi should take between 30 to 40 minutes and cost approximately $75.00, depending on the time of day, and the traffic.
Sky Bus facilitates an excellent transfer service between Melbourne Airport and Southern Cross Station in Melbourne's CBD, operating between 04.30am and midnight, seven days per week. Services depart from outside the arrivals terminal every fifteen minutes, with travel time to the Southern Cross Station 20-30 minutes. The shuttle costs approximately $20.00 one way or $35 return, per passenger. Tickets can be booked online (www.skybus.com.au) or in person at the airport.
Do you have Wi-Fi?
Yes, complimentary Wi-Fi is available in all rooms and public spaces at Causeway 353 Hotel.
What is a pre-authorisation?
A pre-authorisation is a validation of a credit card, which protects both the merchant and cardholder from increasingly common fraud incidents. When a pre-authorisation is made, funds from your account are held by the credit card company for a period of 3-5 working days. A pre-authorisation will affect your available funds and/or spending limit. We run a pre-authorisation when you check in, valued at the amount of $100 to ensure incidental costs such as mini bar, etc. are covered.
What happens if I want to cancel my booking?
For direct bookings (made on our website, via email or over the phone with us), Changes and cancellations are permitted up until 16:00 (4:00 pm) local time on day of arrival. If you cancel after 16:00 (4:00 pm) local time on day of arrival, the first nights' accommodation will be charged. No shows will also be charged the first nights’ accommodation.