Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.
What personal information do we gather?
We receive and store information you enter via our website when making an enquiry, booking accommodation and other services, information provided during the registration process upon arrival and throughout your stay. We use the information that you provide for such purposes as reserving a room or any other products we may offer, responding to your requests, customising your preferences and communicating with you.
We do use email addresses for promotional purposes but we will provide you with the option not to receive such mailings in each promotional mailing.
We may collect certain information from your social media account consistent with your social media settings, when you take part in any social media activities sponsored by Causeway Hotels. You may also be subject to the privacy policies of these social media sites and Causeway Hotels shall not be responsible for your activities on these social media sites.
There may be third party websites linked to the Causeway Hotels websites. We will not be responsible for any information contained on such websites and any activities conducted on such websites shall be at your own risk and will be subject to the privacy policies of the websites concerned.
Do we disclose your personal information to anyone?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner's website: www.privacy.gov.au.