Everything you need to know before you arrive
We've answered the questions guests ask us most — from check-in and parking to what to do in the laneways. If you can't find what you need here, call us on 1800 650 688 or email reservations@causeway.com.au. We answer both.
What are the check-in and check-out times?
Check-in opens at 2pm on the day of arrival. Check-out is at 11am on the day of departure. If you're arriving on an early flight, we're happy to store your luggage from the morning so you can explore Melbourne without your bags. Early check-in is available on request — call the front desk the day before and we'll do our best to have your room ready. Late check-out until 1pm is available for direct bookers on request, subject to availability, at no extra charge. We can't guarantee early check-in or late check-out, but we always try.
Do you have parking?
Yes — we have a discounted parking arrangement with Divvy Galleria at 131 Elizabeth Street, approximately a 1-2 minute walk from the hotels.
How to use Divvy parking at the discounted rate:
1. Download the Divvy app on your phone
2. Create a Divvy account
3. Before your parking date, book using the code HOTELCH Divvy rate with code HOTELCH: $25 for the first 24 hours, $12.50 for each additional 24-hour period.
The discounted rate is only available if you book via the app before your parking begins. Access: the entrance ramp is at 131 Elizabeth Street at the intersection with Little Collins Street. Easiest access travelling northbound on Elizabeth Street.
How do I get to the hotel from the airport?
Three practical options from Melbourne (Tullamarine) Airport:
Rideshare (Uber / Didi): pick up from the dedicated rideshare zone at the airport (follow signs, separate from the taxi rank). Journey: 30-45 minutes, estimated $65-90. Surge pricing applies during peak hours and after major events.
Taxi: available at the taxi rank outside arrivals. Journey time and cost similar to rideshare — approximately 30-40 minutes and $75-90.
SkyBus: a direct shuttle from the airport to Southern Cross Station, running every 10-15 minutes between 4:30am and midnight. Journey: 20-30 minutes. Cost: approximately $24 one way (check skybus.com.au).
From Southern Cross Station, the hotels are a 15-minute walk east, or free tram ride eastbound from Spencer Street. For early morning or late night arrivals, rideshare or taxi is recommended for direct door-to-door service.
Do you have Wi-Fi?
Yes. Complimentary Wi-Fi is available in all rooms and public areas at Causeway 353 and The Howey. The connection supports video calls, streaming, and remote working. Network details are provided at check-in. No data limits apply.
What is a pre-authorisation?
When you check in, we place a $100 hold on your credit or debit card. This is a temporary hold — not a charge — that covers any incidental costs during your stay such as minibar items. The hold is released automatically within 25 business days after you check out, provided no charges are applied. Debit card banks may take slightly longer than credit card companies to release the hold.
If you have a question about a pre-authorisation during or after your stay, call us directly and we can provide documentation for your bank.
What happens if I want to cancel my booking?
For direct bookings (made on our website, by phone, or by email): - Free cancellation up to 4:00pm on the day of arrival (Melbourne local time) - Cancellations after 4:00pm: the first night's accommodation will be charged - No-shows: the first night's accommodation will be charged.
For OTA bookings (Booking.com, Expedia, Hotels.com, etc.): Your cancellation terms are set by the platform at the time of booking. The hotel cannot override OTA cancellation policies. Check your booking confirmation for your specific terms. Non-refundable rates: some promotional rates are non-refundable. This is clearly stated during the booking process.
For urgent same-day cancellations, call us on 1800 650 688 rather than emailing — our lines are answered 24 hours and we can process your cancellation immediately.